Again, just a quick google search and look in flight aware shows southwest is impacted more than everyone else…..

Love & DFW:

So are you saying DFW, one of the largest, busiest airports in the world, is marginally better at de-icing planes than Love Field?

JSX has two delays. They also only have 2 flights. So 100% of JSX is delayed. Likely same for Delta at Love.

If 60% of flights at love are delayed / cancelled and 30% of flights at DFW are cancelled, then you will get a heavier skew of SWA cancellations.

SWA could be headed for another debacle, but its way too early to say this is similar to December.

Eh, I'm not saying this is near the scope of or even the same issues as December.

But if you had a December cancellation and then another one today you wouldn't be upset?

I'm simply stating that it's another case where a storm is impacting southwest worse than everyone else. And, like every other case, people make excuses for southwest. Love isn't as prepared as dfw. Ok, well southwest purposely chose love instead of dfw, probably because the size of the airport. So, again, their business model and decisions absolutely bear some responsibility in this impact, if the ability of love to de-ice planes is in fact the reason.

I have no brand loyalty anymore. I'll fly whoever gets me the best combination of price, flight times, and direct flights to get me wherever I'm wanting to go.

Ive said it in this thread and I'll say it again, i generally find the brand loyalty in flying so odd. And not talking about just choosing to fly sw every time. But taking to the extent to need to defend them.

The weather isn't even setting in until after my flight was supposed to be. And then they want to charge me $400 to fly out of Austin now.

I fly JSX mostly and sometimes UA or AA to Houston. I havent taken a paid flight on SWA in 3 years.

100% agree on current disregard of brand loyalty. Means nothing.

I would expect SWA to be more severely impacted with a DFW ice event. I would also expect them to also do worse because of their antiquated systems. Overall, I agree with you.

For Aggie1205, are they not waiving charges to change flight? Usually thats the first thing they do.

FlightAware's numbers seem off between DAL and DFW. For some reason, it is double counting SWA's cancellations

DAL:



DFW

Pretty sure the chart I posted was inbound and outbound. Could be doubling though. Not really familiar with flight awares metrics. Just found it in a quick google.

Edit: it does appear that FlightAware is showing that SW has 113 inbound flights to Love that have been cancelled.....

Edit... Actually looking at it again. I think the math is right. The big difference is that the AA regional carriers are called out separately. If you throw Skywest, Mesa, and Envoy in with the AA cancels, it puts both American and Southwest at about the same number of cancels for the day out of Dallas.

Cancelling ahead of a known event is SOP for airlines. Issues with DFW and and DAL completely unsurprising.

They had rebooked me on a flight tomorrow so when I changed to flying from Austin they say that was voluntary. I had to fly today for work reasons. So they want $400 for the change of today's flight and my return. They say I can file a claim.

Then my flight from Austin was delayed and my next flight in CA was canceled and I was rebooked on one 4 hours later.

Also, I noticed that the de-icing truck was SW branded. Are the airlines or airports responsible for de-icing? If it's the airlines then doesn't that further reflect that SW has failed to properly finance their operations?

Airlines are responsible for their planes, to include deicing.

Got stuck for a few hours once at Heathrow. Was snowing and the pilot warned us they weren't good at deicing. They got about halfway done and ran out of fluid. By the time they topped off, they had to do the entire plane again.

Pro Sandy said:

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Was snowing and the pilot warned us they weren't good at deicing.

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Probably not what you want to hear minutes before taking off.

If anyone wants to "be done with Southwest" and transfer some points, my messages are open.

My bag didn't arrive with the flight I was on. Came in on a later flight. Now I can't get anyone to answer at the bag desk to arrange to get it. If you call the national desk they can't get through to the local desk either. Southwest will give you a small flight credit for picking up the bag yourself but it wouldn't even cover the Uber fees that I'd be looking at.

I hope they can return to something close to what they used to be.

Ag CPA said:

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Pro Sandy said:

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Was snowing and the pilot warned us they weren't good at deicing.

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Probably not what you want to hear minutes before taking off.

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I flew out of ORD one early spring day and it was snowing those nice big wet flakes. We de-iced, taxi-ed out and before takeoff out comes the copilot. Walks to wing area and looks steadily out both windws.

Captain said not to worry, copilot was doing a visual check for ice on wings before takeoff.

Not sure if he actually was doing that or how effective it was, but we evidently had no ice cause still breathing and such.

fka ftc said:

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Ag CPA said:

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Pro Sandy said:

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Was snowing and the pilot warned us they weren't good at deicing.

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Probably not what you want to hear minutes before taking off.

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I flew out of ORD one early spring day and it was snowing those nice big wet flakes. We de-iced, taxi-ed out and before takeoff out comes the copilot. Walks to wing area and looks steadily out both windws.

Captain said not to worry, copilot was doing a visual check for ice on wings before takeoff.

Not sure if he actually was doing that or how effective it was, but we evidently had no ice cause still breathing and such.

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I was on a flight out a Tulsa in an ice storm about 30 years ago where that happened. They de-iced us, the co-pilot came back to look when we were next in line for takeoff, and we turned around and went back for another round of de-icing.

I'm flying Iah-Den-Slc on Thursday and was just looking at the flight history of these flights. The flight from IAH-DEN originates in Columbus, Oh first thing in the morning and goes to BNA, then BNA to IAH then IAH to DEN and so on. Southwest canceled todays flight from BNA to IAH and IAH to DEN.

Looking at BNA's depature list SW has canceled half their flights out where as all other carriers seem to be operating normally. IAH's depatures for today show SW has canceled 5 of their 18 flights today and all other airlines are good, Minus a couple going to DFW.

Obviously SW still hasn't gotten their **** together and I'm expecting the worst when I fly Thursday especially since the weather is going to be crappy in both Nashville and Houston.

Yep, SW canceled flight to AUS tomorrow, hopefully get home Thursday.

Supposed to be flying out to SLC this afternoon for a job interview and flights today and tomorrow are all cancelled

jaggiemaggie said:

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Supposed to be flying out to SLC this afternoon for a job interview and flights today and tomorrow are all cancelled

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From?

Houston

I only see one flight canceled and that is because of weather in Denver. Can they not get you on another flight? There are plenty that are on time.

Southwest CEO claims crew-scheduling technology wasn't to blame for holiday meltdown

Quote:

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The CEO of Southwest Airlines pushed back Tuesday against the view that his airline's December breakdown was caused by a failure to invest enough money in crew-scheduling technology, instead blaming extremely cold weather that forced it to stop flying at some airports.

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Quote:

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Robert Jordan said the entire debacle could be traced to Southwest's inability to keep flying in extremely cold weather at key airports including Denver and Chicago Midway.

"I do not think we have a chronic underinvestment in technology," he said at a JPMorgan investor conference. He repeated a previous estimate that the Dallas company will spend more than $1.3 billion on information technology this year.

Jordan also defended the airline's business model against critics who say its point-to-point route map makes it more vulnerable to flight disruptions that start in one part of the country caused by bad weather, for example and then ripple across the network.

The frozen conditions in Denver and Chicago started the mess, he said, "and it would have caused the issue no matter what the network structure was."

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I sure as hell don't believe that after checking in for a flight this past week. Flight was on Tuesday. I checked in 24 hours ahead and paid to upgrade to A1-15.

The next day, less than an hour before it was time to leave for the airport, I get an email that I'm now on standby. My boarding pass was revoked. I call customer service and they tell me I'm not the first person who has caked with this problem. After 20+ min on hold (by this time we are in the car on the way to the airport), I'm told they can reinstate my boarding position, but it's now C17. I take it and they tell me they are going to refund the $40 I paid to upgrade.

Get to the airport and talk to other people on my flight who also got put on standby at the last minute.

Their computer systems are all kind of jacked up.

I was told pretty directly that is was primarily driven by the crew scheduling system and general lack of investment in technology. I asked about Bob Jordan and the response is that he means well, but he is not in charge. The Exec Chairman still holds the strings, in particular, the purse strings,

Cannot effectively lead a company with one arm held behind your back and the other held by your old boss.