HEB Curbside Suggestions

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Jerzzy
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10:55p, 11/4/25
We use curbside quite a bit BUT the one thing we despise is the bagging...so many plastic bags. And usually its one item in one single bag, why?

We have asked for paper, made notes, comments etc but it never works. There needs to be a paper or plastic bag option. Its such a waste.
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BucketofBalls99
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12:36a, 11/5/25
Looking through this thread, you asked for suggestions but aren't answering everyone. I would think asking this sort of question that you would want to reply to almost every person who has answered what you want. I'm very interested to hear your answers on many, many of the things presented here
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PrestigeWorldwideAg12
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5:23a, 11/5/25
I'm not a fan of paying a higher price for items to get curb side especially when I get cracked eggs, the oldest bananas on the shelf, potatoes and avocados that are already soft, not a good pick at produce, etc.

I am full work from home and my wife is a home maker for the most part so we just try to knock it out around lunch time while the kids are at school and make sure we get what we are actually wanting to pay for.
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Mas89
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In reply to Ozzy Osbourne • 6:36a, 11/5/25
AG
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mavsfan4ever
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In reply to BucketofBalls99 • 7:32a, 11/5/25
AG
He has 7 posts in this thread in 3 days, many which are responding to people. Not everyone has time to post 50 times a day.
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AgShaun00
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In reply to BucketofBalls99 • 7:49a, 11/5/25
AG
BucketofBalls99 said:
Looking through this thread, you asked for suggestions but aren't answering everyone. I would think asking this sort of question that you would want to reply to almost every person who has answered what you want. I'm very interested to hear your answers on many, many of the things presented here

sounds like he isn't over all of curbside just his store, so he is probably very limited on changes he can make. I appreciate someone trying to get feedback and maybe add to the queue for future enhancements that could take a long time. Stuff doesn't happen overnight.

Great job getting feedback, and just shows how impatient and instant gratification our society is.
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EclipseAg
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In reply to birdman • 8:08a, 11/5/25
AG
birdman said:


When they deliver to parked cars, they blindly cross the road. And just fly out of the store. EVERY TIME.

This is EVERYONE at HEB or any other store. I swear they don't teach people to look both ways any more.
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Aggie1205
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In reply to BucketofBalls99 • 9:11a, 11/5/25
AG
BucketofBalls99 said:
Looking through this thread, you asked for suggestions but aren't answering everyone. I would think asking this sort of question that you would want to reply to almost every person who has answered what you want. I'm very interested to hear your answers on many, many of the things presented here

He is new and working at one store, not the new President of HEB. What do you expect him to say to a person who got a bad vegetable 3 years ago? Offer a long winded AI generated apology. Claim that no one will ever have a bad experience at any HEB ever again?
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Red Pear Realty
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In reply to TaylorHarrison23 • 9:19a, 11/5/25
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We go to the HEB on Shepherd in 77008. We choose whether to do curbside and sit for 15 minutes and 100% of the time they forget at least one item (one time they gave our entire order to someone else) OR to go inside and spend 30+ minutes shopping. We would probably use curbside more if they were more accurate with our orders.
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TaylorHarrison23
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In reply to AgShaun00 • 9:21a, 11/5/25
You can add and remove items
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TaylorHarrison23
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In reply to Jerzzy • 9:22a, 11/5/25
I bet the single bags come from a fulfillment center. It's one thing we see at our store. One thing we do at my store is heavily emphasize bag consolidation during down time. Not saying your store doesn't do that, but if you go during a big rush, you're more likely to get more bags
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TaylorHarrison23
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In reply to BucketofBalls99 • 9:23a, 11/5/25
I know I'm very busy during the day haha. When I have downtime at work I try to answer some of the quick ones. I've posted some pretty lengthy replies on here as well. I appreciate all the comments
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TaylorHarrison23
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In reply to PrestigeWorldwideAg12 • 9:25a, 11/5/25
Wow that is not a good experience at all. Could be a problem with both the shoppers and the produce department. Wouldn't know which one without more detail. I can assure you tho that is not the standard at all and the department manager should coach their shoppers up to where he is confident they would pick good products for his groceries!! That is what I do and I constantly coach partners on this every day
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TaylorHarrison23
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In reply to mavsfan4ever • 9:27a, 11/5/25
I'm trying my best. I'm new to my role as department manager so I'm very busy, thank you for this!!
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TaylorHarrison23
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In reply to AgShaun00 • 9:28a, 11/5/25
Thank you! Yes I just am over my store in the San Antonio region. However, I have access to the leaders who run curbside for the whole company so ideas and standards are constantly communicated!
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insulator_king
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9:54a, 11/5/25
AG
My mom is quite elderly, and she gets delivery to her home in ABQ [no HEB of course].
She uses Walmart+, Sam's Club & Smith's [owned by Kroger], and they are always messing her orders up probably 50% of the time.

So incorrect orders are not just a HEB problem.
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TaylorHarrison23
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In reply to insulator_king • 10:21a, 11/5/25
One thing I know is no one has the perfect system yet. It's still a very new part of the grocery business
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AgShaun00
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In reply to TaylorHarrison23 • 11:31a, 11/5/25
AG
TaylorHarrison23 said:
Thank you! Yes I just am over my store in the San Antonio region. However, I have access to the leaders who run curbside for the whole company so ideas and standards are constantly communicated!

we use the Cibolo curbside and overall really good. the one is schertz is a mad house
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CapCity12thMan
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1:19p, 11/5/25
AG
we get Walmart+ membership, so i have been using that for large/heavy items. About the only thing I get at HEB is fresh things. My trips to HEB are now shorter.

That said, Walmart has only screwed up one order - I wanted some specific coin batteries (CR2032) and they dropped in regular off label C batteries. Got a refund pretty quick.

Never used HEB since I want to pick out meats, fruits and veg and dairy stuff.
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Marauder Blue 6
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1:54p, 11/5/25
AG
If you're going to charge more for groceries using Curbside, you should also offer a discount for groceries when I use self check-out since I'm supplying the labor.
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OldArmyCT
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2:04p, 11/5/25
AG
I'm in south Ft Worth and have to drive all the way to Weatherford to even find an HEB so once I'm there I don't care about the curbside pickers or getting too many plastic bags, I'm just glad I'm not in my 2 blocks down the road Albertsons.
But here's a shout out for you. My Vietnam unit held a reunion in San Antonio a few years back. The son in law of one of our vets is the current CEO of Central Market. He was in upper HEB management at the time. He arranged for the stocking of our hospitality room full of sandwiches, chips, drinks, ice, snacks, all gratis. 3 days, we had over 150 people there, it was a great experience. Most of the attendees were from out of state and even they couldn't believe a grocery store would do that. So kudos to you guys.
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CS78
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4:48p, 11/5/25
In the hot areas, would love to see curbside only stores. And then get rid of that junk at the regular store.

Hate the crosswalk setup at tower point. They exit the doors at full speed, with two steps before they're in front of you. All without even looking up.
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beerag04
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In reply to Jerzzy • 5:01p, 11/5/25
AG
Jerzzy said:
We use curbside quite a bit BUT the one thing we despise is the bagging...so many plastic bags. And usually its one item in one single bag, why?

We have asked for paper, made notes, comments etc but it never works. There needs to be a paper or plastic bag option. Its such a waste.

This is the primary reason I won't use it. Too many plastic bags. Give me an option to have it bagged in my reusable bags that you come get from my car when I arrive. I'd rather wait for that than deal with forty new plastic bags.
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Counterpoint
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6:38p, 11/5/25
AG
We usually bought 4-5 Meal Simples during our weekly HEB shopping trip (they're easy and delicious!). But it doesn't work with Curbside because they always choose the oldest ones that expire the next day. So then we tried getting everything except Meal Simples and produce from Curbside, and going inside to get the fresh stuff while we were waiting, but that seems to defeat the whole purpose--convenience.

So eventually we just switched to Walmart to save time and money because they don't charge a different price for groceries when you use their curbside service.
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Comeby!
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In reply to Jerzzy • 8:21p, 11/5/25
ABATTBQ11
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In reply to TaylorHarrison23 • 8:36a, 11/6/25
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TaylorHarrison23 said:
Thank you for the suggestions and I will most definitely look into the read. As far as non perishable stuff goes, it's a good idea until you see the inside of a curbside department. There is no space. Especially in stores that were built before curbside was a thing. To remedy this, Electronic fulfillment centers or EFC, tries to deliver most items on all orders before a certain time threshold. Including produce save for some really fragile items. Not all stores have this yet bc the department doesn't have space but the ones that do make a big difference


What is the timeline for orders being pulled? Like how long before the order is being picked up vs how long after it was made?

Are EFC's the dark stores with the Swisslog robots?
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Dr. Doctor
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8:51a, 11/6/25
AG
Since I'm a young, but olds, person, when I go shopping on Friday morning (around 745-8am), I get to see all the people pulling things for the curbside in Kingwood.

As for the bag thing, I almost ALWAYS see the partner grab a single item then put it in a bag. So if you have 50 items, you're getting 50 bags.

But I can see the company not wanting to re-use bags due to medical/sanitary concerns. And also product leakage vs. bag costs. I think HEB could take a page from Kroger and use plastic bins on their partner's carts, then bag in the back. Kroger uses reusable shipping crates for partner's to fill for each order.

~egon
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62strat
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In reply to rononeill • 9:17a, 11/6/25
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rononeill said:
As a non curbside customer, the curbside people that do the shopping have are a real drag on the regular customer experience. they're oblivious to traffic flow in the aisles, they leave the carts unattended blocking either walkways or products. Each one of those carts is the equivalent of 5 people checking ripeness of the avocados. Wonder if there's a way y'all could have a centralized facility or warehouse for them to "shop" at and leave the regular customers a more traditional and efficient experience. I get it's good business for y'all but geez...

Pick up would have to be shopped on location, since that's where customer is picking it up. Unless you had a centralized facility near every neighborhood location lol.

I'm up in denver, but kroger (king soopers), has a massive Kroger Customer Fulfillment Center near the airport which is used to fulfill online shopping orders. This takes a massive amount of this out of the local stores..

This is for delivery of course, not pickup.

Maybe try delivery? I rarely pay more than about $3 for delivery, and kroger policy is you can't tip the driver, so it costs next to nothing. Don't use instacart, they tack on fees and you have to tip.

I just submitted a delivery order today.. all of $25. Will show up right when I get home.
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rilloaggie
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In reply to 62strat • 11:55a, 11/6/25
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62strat said:


Maybe try delivery? I rarely pay more than about $3 for delivery, and kroger policy is you can't tip the driver, so it costs next to nothing. Don't use instacart, they tack on fees and you have to tip.

I just submitted a delivery order today.. all of $25. Will show up right when I get home.


I'm pretty much an exclusive delivery shopper, except for items I know I'm not likely to be happy with the pick(berries, greens, avocado, etc). I do Kroger Boost which costs $40 up front for the year and includes free delivery on orders greater than $35. I've noticed that on weekends they'll sub in instacart, but they tell you at checkout so I can avoid it if I want to.

I get double fuel points on my orders, and currently they do triple points on Friday so I end up with 4x on my orders. A can't recall the last tank of gas I didn't get $1 a gallon off of.
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TaylorHarrison23
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In reply to Counterpoint • 12:22p, 11/6/25
For the meal simple, the fresh department *should* be marking those down with the 25% off label. Shoppers are not allowed to pick product with that label on it. Also meal simples expire very quickly bc it's cooked food. Most have a shelf life of 3 days max
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TaylorHarrison23
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In reply to ABATTBQ11 • 12:24p, 11/6/25
I think if you place an order 3-4 hours before your scheduled delivery that EFC will try to fulfill it. As far as the robots, I believe so but there are partners that should be quality checking every pick
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TaylorHarrison23
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In reply to Dr. Doctor • 12:25p, 11/6/25
I know heb is still trying to standardize all curbsides. In our store, we bag when the shopper gets back not as they go to emilinate the extra bags
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62strat
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In reply to rilloaggie • 2:42p, 11/6/25
AG
rilloaggie said:
62strat said:


Maybe try delivery? I rarely pay more than about $3 for delivery, and kroger policy is you can't tip the driver, so it costs next to nothing. Don't use instacart, they tack on fees and you have to tip.

I just submitted a delivery order today.. all of $25. Will show up right when I get home.


I'm pretty much an exclusive delivery shopper, except for items I know I'm not likely to be happy with the pick(berries, greens, avocado, etc). I do Kroger Boost which costs $40 up front for the year and includes free delivery on orders greater than $35. I've noticed that on weekends they'll sub in instacart, but they tell you at checkout so I can avoid it if I want to.

I get double fuel points on my orders, and currently they do triple points on Friday so I end up with 4x on my orders. A can't recall the last tank of gas I didn't get $1 a gallon off of.

hmm.. I don't have boost and I don't have a delivery min.

I'd say about 95% of the time, I pick a $0.95 delivery window. They are usually either early or late, and sometimes in the middle of the day on weekends.

On the delivery page, there is a tab to specify 'kroger delivery', and it gets rid of the instacart options (which would show up if you select 'all'). Then you can pick the cheapest time you find that works for you.



here is just 1 item for delivery.



Not sure if a $40 yearly fee of boost would be worth it for me, I'd have to get a delivery a week for sure to come out ahead.
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10andBOUNCE
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In reply to rilloaggie • 3:12p, 11/6/25
AG
rilloaggie said:
I'm pretty much an exclusive delivery shopper, except for items I know I'm not likely to be happy with the pick(berries, greens, avocado, etc). I do Kroger Boost which costs $40 up front for the year and includes free delivery on orders greater than $35. I've noticed that on weekends they'll sub in instacart, but they tell you at checkout so I can avoid it if I want to.

I get double fuel points on my orders, and currently they do triple points on Friday so I end up with 4x on my orders. A can't recall the last tank of gas I didn't get $1 a gallon off of.

This is us also. Boost has been great for us since we live about 25 mins away from the nearest Kroger or HEB. My wife is constantly price checking Kroger vs HEB and Kroger is a bit cheaper in the recent past. We keep asking each other how Kroger is making money on delivering groceries, ha ha.

Refunds on the Kroger app are also extremely painless versus HEB where she'll need to call in and plead her case (it has never been denied, but still just a little more inconvenient).

Since we go to church relatively close to a Kroger Fuel Center, we have saved $1 off almost every fill up for the past 2 years we have had Boost.
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TaylorHarrison23
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In reply to 10andBOUNCE • 9:15a, 11/7/25
Good news for you! For HEB you can now self refund items
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