So, the summer of 2021 I had my old Amana system replaced by Cool Guys A/C because they were highly recommended on here. After talking with their salesman, I was sold a two-stage Goodman system. It was installed and worked well until the following May. I know that it wasn't the best unit but I was told it was still a quality system.
A tech came out and decided I needed to have all of my copper tubing replaced. That seems weird since usually that only happens if a new roof is put on our some work is done on your house. I verified that with a number of other companies in the area. The tech quoted my around $800 dollars for the work. Two days later I got a quote through email for $3,000+. No phone call. No explanation. I called and was told the tech had the wrong book and misquoted. Maybe but I didn't get an apology from the son of the owner.
I eventually went with another company after that experience and the probable misdiagnosis of the issue.
The current company I use first figured out that the system was not wired appropriately. Not only that, I can't get my air filter into the system without bending it considerably because they placed it in a spot right in front of a gas line. Anyway, no Freon was leaking. The wiring fix worked. Thankfully I didn't drop 3,000 grand on the copper tubing being replaced.
Since that time, I've had nothing but issues with the Goodman system. Eventually the system almost froze up due to a cheap part that cracked. A month ago the control board had to be replaced and now the condenser won't turn on.
My family and friends use the current company and have had systems replaced and had no issues. I know that I didn't buy top of the line but I was convinced that Goodman was a reliable product. I have not found that to be accurate.
I'm venting a little bit here but I also want to make sure everyone does a better job of due diligence than I did. I know many people have had a better experience than I have with this company, so maybe I got them in a bad day or a tech that didn't last long around their shop.
A tech came out and decided I needed to have all of my copper tubing replaced. That seems weird since usually that only happens if a new roof is put on our some work is done on your house. I verified that with a number of other companies in the area. The tech quoted my around $800 dollars for the work. Two days later I got a quote through email for $3,000+. No phone call. No explanation. I called and was told the tech had the wrong book and misquoted. Maybe but I didn't get an apology from the son of the owner.
I eventually went with another company after that experience and the probable misdiagnosis of the issue.
The current company I use first figured out that the system was not wired appropriately. Not only that, I can't get my air filter into the system without bending it considerably because they placed it in a spot right in front of a gas line. Anyway, no Freon was leaking. The wiring fix worked. Thankfully I didn't drop 3,000 grand on the copper tubing being replaced.
Since that time, I've had nothing but issues with the Goodman system. Eventually the system almost froze up due to a cheap part that cracked. A month ago the control board had to be replaced and now the condenser won't turn on.
My family and friends use the current company and have had systems replaced and had no issues. I know that I didn't buy top of the line but I was convinced that Goodman was a reliable product. I have not found that to be accurate.
I'm venting a little bit here but I also want to make sure everyone does a better job of due diligence than I did. I know many people have had a better experience than I have with this company, so maybe I got them in a bad day or a tech that didn't last long around their shop.
