McNasty said:
Also make sure their limited hours work for pick up (drop off can be done after hours).
oh man definitely this.
I rented a car in nashville downtown area once, it was like a 4pm pickup.
I get there at 4:05.. they were CLOSED!
8-4 was the hours. I called them and complained that when someone puts the pickup time that is the same as the closing time.. they should probably have called me around 4 asking if I was close by or something, or had a big warning in the confirmation email that this branch closes at 4.
They had me go back to airport to get a car and it was $200 more, I said I don't think so, I'm not paying any more and talked them down to just $30 worth of some fees.
But I had to uber back to airport.. luckily was only like 15 minutes.