Every effing flight I've flown the past 2 months has been delayed!!!

Last night - Fly a red eye home from Seattle to make ring day for my 2nd Aggie daughter.

Flight to CS delayed because another flight delayed and that crew is our crew.

So after 3 hours waiting, I'm driving home to drive to CS. I'll make it but barely, AND, then I'll leave and drive back to Dallas.

I was going to drive back to Dallas with my daughter. She's going to the game.

Now we have to drive separately.

American really sucks. I have so many stories of their incompetence and their crazy union.

Gig'em!

Ugh that sucks op.

AA sux total ass

United is no better these days. MULTIPLE issues, and MULTIPLE cancellations including international, in last 90 days. They suck as well.

Still have an open claim against them for our bag issues for Greece trip in July.

TP Ag '87 said:

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United is no better these days. MULTIPLE issues, and MULTIPLE cancellations including international, in last 90 days. They suck as well.

Still have an open claim against them for our bag issues for Greece trip in July.

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Yikes !

1K and Million miler, and so far they've only offered standard $1900, while we're out >$2k in replacing all our crap for a 7-day cruise. We think minimum should be $1900 per person or bag (2 of us) PLUS megamiles thrown in.

Going to start dealing with Customer Care instead of claims, which is what multiple United reps have told us to do.

TP Ag '87 said:

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1K and Million miler, and so far they've only offered standard $1900, while we're out >$2k in replacing all our crap for a 7-day cruise. We think minimum should be $1900 per person or bag (2 of us) PLUS megamiles thrown in.

Going to start dealing with Customer Care instead of claims, which is what multiple United reps have told us to do.

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That's a real bummer. I'm not sure airlines really care.
They have captive audiences. In Dallas, it's hard to not be an AA flier. Atlanta - Delta. Each city has a dominant airline.

The international reimbursement rate is trash but that's the law.

I get that but they can, and I'm assured, go above that.

And Southwest quit sending me drink coupons, they all suck !!

AgOutsideAustin said:

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And Southwest quit sending me drink coupons, they all suck !!

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I got more Southwest drink coupons than I could use because how many drinks can you have on a 45 minute flight between Burbank and Las Vegas.

GenericAggie said:

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TP Ag '87 said:

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1K and Million miler, and so far they've only offered standard $1900, while we're out >$2k in replacing all our crap for a 7-day cruise. We think minimum should be $1900 per person or bag (2 of us) PLUS megamiles thrown in.

Going to start dealing with Customer Care instead of claims, which is what multiple United reps have told us to do.

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That's a real bummer. I'm not sure airlines really care.
They have captive audiences. In Dallas, it's hard to not be an AA flier. Atlanta - Delta. Each city has a dominant airline.

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Absolute worst has to be living in Denver and flying United

AgOutsideAustin said:

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And Southwest quit sending me drink coupons, they all suck !!

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I flew SW for the first time last week, mainly because the flight was just way cheaper than United, which rarely happens anymore.

Anyway, the return flight was delayed because an argument with the flight attendants and a passenger. He was obviously a frequent flyer, or paid to upgrade, since he was first row. Well, his bag didn't fit in the overhead, so he put it sideways. Some random passengers later turned it to make room so theirs would fit. When we finished boarding the flight attendants told him he had to check it because it was too big. Everyone lost their *****

I haven't had any issue and I fly UAL outta DIA 2-3x a month.

I said the same thing for 19+ years. Just wait.

SWA outta DIA has been an absolute **** show from what I've heard though. We stopped flying them last year and haven't missed it one bit. You don't ever really need 2 checked bags and a carry on (we don't at least) so that perk holds little to no water when you can use the united explorer card and get a free bag on UAL and not feel like you're on a metro bus. Not to mention we can usually get DIA to CAN for less than 20,000 miles. SWA used to be able to beat that (15,000-20,000) but now that same flights 30-40,000+ miles + tax. Not sure when SWA went down the **** hole but damn.

HollywoodBQ said:

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AgOutsideAustin said:

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And Southwest quit sending me drink coupons, they all suck !!

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I got more Southwest drink coupons than I could use because how many drinks can you have on a 45 minute flight between Burbank and Las Vegas.

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Wanna send some my way? They stopped sending me coupons for whatever reason. Maybe all the moves weve had.

PH, Post Herb. May he rest in peace. Made him a drink or two tending bar in Dallas WAY back in the day.

They went from being special and the place to work, to being "just another airline".

Gimme Larry Kellner and the good ol' days of Continental Airlines.

If you fly Southwest, 99.99% chance your flight is delayed if your departure time is after 4 pm

https://www.nerdwallet.com/article/travel/avoid-airline-cancellations

Not exactly…

It's not the delays and stuff that bother me about American, but it's just how awful they are treating people right.

I really try to keep my cool, but my last bad experience I lost my temper after a "customer service" agent couldn't even bring her self to say something like "I'm so sorry for the inconvenience" after I had, due to a late connection, missed my flight after sprinting through the terminal. I was literally out of breath and sweating when I went to the customer service desk, and I didn't ask for anything special, and I got not even a smile. I called her on it and her response was "what do you want, it's not my fault." I lost it on her. I regretted it, because it allowed her to justify her poor service, but if one of my employees treated someone the way I was treated they wouldn't make it to lunch. And it just seems like everyone has a story like that from America. Why do we keep going back?

A lot of these posts make me glad I live in a hub city, connection issues seem to be a majority of peoples' (and not just here) frustration with airlines and the only times I have to deal with them usually are on vacations to the Caribbean through MIA (which aren't many).

Having lived in a hub city before, you are no doubt correct.

However, there are tradeoffs. These small, regional airports with no crowds sure are nice. I can leave my house 1 hour before my flight and comfortably make my flight, with cheap, close in parking, no check in or security lines or crowds to navigate.

Obviously, I was exaggerating.

Delta has separated themselves from the pack.

HollywoodBQ said:

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GenericAggie said:

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TP Ag '87 said:

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1K and Million miler, and so far they've only offered standard $1900, while we're out >$2k in replacing all our crap for a 7-day cruise. We think minimum should be $1900 per person or bag (2 of us) PLUS megamiles thrown in.

Going to start dealing with Customer Care instead of claims, which is what multiple United reps have told us to do.

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That's a real bummer. I'm not sure airlines really care.
They have captive audiences. In Dallas, it's hard to not be an AA flier. Atlanta - Delta. Each city has a dominant airline.

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Absolute worst has to be living in Denver and flying United

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I haven't had an issue on United since I started flying them 7-8 years ago. Flying out next week to nashville, we'll see how it goes.

I'm only doing 8-10 legs a year though, not weekly or even monthly.

DEN is also hub for SW and Frontier though, so it's not a given you're a United flier.

Bluecat_Aggie94 said:

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It's not the delays and stuff that bother me about American, but it's just how awful they are treating people right.

I really try to keep my cool, but my last bad experience I lost my temper after a "customer service" agent couldn't even bring her self to say something like "I'm so sorry for the inconvenience" after I had, due to a late connection, missed my flight after sprinting through the terminal. I was literally out of breath and sweating when I went to the customer service desk, and I didn't ask for anything special, and I got not even a smile. I called her on it and her response was "what do you want, it's not my fault." I lost it on her. I regretted it, because it allowed her to justify her poor service, but if one of my employees treated someone the way I was treated they wouldn't make it to lunch. And it just seems like everyone has a story like that from America. Why do we keep going back?

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Had a similar experience in DFW with AA years ago. At least she used her voice with you. The gate agent I had just stared me down and walked away when I talked to her. Things got far far worse from there. The 4th gate agent I talked to (the 2nd passed me off to a 3rd who gave me the AA 800# which then kept me on hold for a while then transferred me to the US Airways 800# who then transferred me back to the AA 800#) told me and some others to go to some specific baggage claim area to pick up our bags, but when we got down there it looked like it'd been abandoned. Some random pax went behind the desk and picked up the phone and hit redial to tell whoever picked up the phone that we'd been sent there and there was nothing or nobody there.

The 5th gate agent I talked to who showed up ready to face an angry mob at the 2nd baggage claim they sent us to blamed it all on the AA/US merger and that's when I lost it. I remember saying something like...this is your corporate hq and the dominant fortress hub for DFW and you're blaming the merger? When I'm ticketed on AA in their hometown and flying on their planes, it's the mergers fault? And I never had an issue flying US Airways when they were in Star Alliance and everything with them was seamless. So where's the issue, really? She had no answer and just walked off.

Swore off American that day and donated my AAdvantage miles to charity. Was on a UA flight in the northeast a few years ago and they had equipment failure but since they have an interline agreement with AA/Delta they were able to book me on an AA flight without issue. Sure enough, AA lost my bag. Took United's customer care/etc. getting involved since they could still track my bag...they literally had to call AA at my destination and tell them where AA had put my bag.

Absolute garbage airline.

I once got stranded in Charlotte. When I went to the counter to rebook and get my hotel voucher, the guy in front of me was berating the clerk demanding a rental car. The clerk was polite and told him she could rebook him or he could call for a refund. He refused and continued to demand a rental while cussing them out.

Finally I had enough. I said "Sir, look..." another AA staffer said "oh, I'm outta here!" I continued, "all of us are stranded and want to get home, but we can't. They have already told you that they can't get you a rental. You cussing at them won't change that. Can you just rebook or leave so the rest of us can get our tickets and hotels for the night?" He turned around and bowed up, then decided it wasn't worth it and to just call for the refund. Another staffer came out and brought me to the front of the line to get rebooked and my voucher.

Yes, we are paying them and deserve respect, but they too deserve respect and don't get it from a lot of people.

RAB87 said:

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Delta has separated themselves from the pack.

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This. I used to live in DFW so AA was the best option (I'm a million miler). But after I moved to Minneapolis I switched to Delta and have never looked back. Nigh and day difference. And the few times that I had to fly AA (I fly often for work) due to destination or schedule, 90% of the time its a headache and reminds me how much better Delta is. Not only on schedule compliance, but as another poster said AA employees are miserable and always come across as entitled. Delta employees actually make an effort to appear courteous and customer centric.

100% agree and even as I get riled up just thinking about my last blowup with AA, I feel compelled to say that I never raise my voice or make demands, etc. I've seen it happen too much with the amount of air travel I did and it doesn't get anywhere. In a snowstorm at MSP one time I was so grateful for the Delta gate agent who I dealt with. United reps have always been good. Southwest (who I found quite lacking in biz travel for a lot of reasons) gate agents were also quite good. AA though..just brutal all the way around and their app was terrible. Delta and United apps have been great.

Curious what your take is on the changes to SkyMiles, the media makes it sound like Delta is hemorrhaging frequent fliers (although living in MSP you probably aren't going anywhere).